Follow this guide to set up your emergency caller ID location.
Why is it important?
Making sure that you have your Emergency 999 (E999) data up to date for your account is VERY important as it gives the emergency services your location in the event you have to call them. It’s vital that this information is added and correct as it is a legal requirement.
E999 data works by assigning an address to a telephone number. This is then used on Extensions as the Emergency Caller ID Location so if you call the emergency services, they have an address on file of where you are calling from.
Note: This is NOT linked to the External Caller ID of Extensions.
For example, if you have 1 Telephone Number but have Extensions situated in different physical locations, you will require an additional telephone number to put your second address on.
You’ll then have to allocate each extension to the correct Telephone Number based on its physical address location.
If you have multiple numbers, but Extensions only at a single physical address, you would only be required to use one Telephone Number as the Emergency Caller ID Location on your Extensions.
Once logged in, click on the VoIP icon either on the left or in the middle of the screen.
Select your account by clicking on the pencil icon on the right hand side.
Now you are in your VoIP account, from here, click on Devices & Numbers and then E999 Data.
Fill out your address info and select which number you need it assigned to and then click Save.
Once the location is set, you need to allocate the number to the extension. This can be done by clicking Devices & Numbers then Extensions, from here, click the pencil icon on the required extensions.
Once you are in an extension, click on Caller ID and from here, you will see EMERGENCY Caller ID Location as a drop down where you can select the number you just assigned the address to. Click Save, repeat for any other extensions and you are done!