For new provisions, order amendments, modify orders (conversion or change of address) and faults, we have an extended range of appointments to pick from. These allow you to select a more specific window for the engineer to attend. Additional charges apply for these options, which will be made clear and require your acceptance at point of order.
| Feature | Time Slot |
|---|---|
| Early Morning Flexible Appointment | 7am – 8am – Monday to Friday |
| Evening Flexible Appointment | 6pm – 9pm – Monday to Friday |
| Saturday Flexible Appointment | 8am – 6pm – Saturdays (AM and PM) |
| More Focused Appointment Late Morning Lower cost for Business PSTN |
10am – 12am – Monday to Friday Excludes Public and Bank Holidays |
| More Focused Appointment Early Afternoon Lower cost for Business PSTN |
2pm – 4pm – Monday to Friday Excludes Public and Bank Holidays (MFAEA) |
If an engineer fails to attend within a flexible or focused appointment slot you may be subject to compensation on your next bill, and the appointment won’t be chargeable. As with a standard appointment, if the customer fails to grant access, then an abortive visit charge will apply in addition to the appointment charge.