Call Queues are a simple yet effective way of handling your incoming callers and essentially “stacking” them while they are waiting to be answered.
It’ll allow you to keep your callers waiting in a queue until a destination (telephone extension for example) is available to answer that call.
Using a feature such as Call Queues ensures that your customers aren’t getting a busy or engaged tone when you are already on the phone, as well as giving a professional image for your business. Especially helpful during high call volumes.
There are many features within a Call Queue, such as Music on Hold, announcements messages & positions to keep your customer engaged in the call while you can promote your products & services to them.
Our call queues are extremely easy to set up, and can be managed via our online control panel.